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First-party collections

Collections and Financial Recovery

by Salesforce

Financial Services Cloud add-on for collections and recovery teams at banks and lenders.

Brings collections and recovery into the lender's Salesforce environment, with borrower insights, automation, and AI.

Official source reviewed US market: Confirmed or official US-relevant page Pricing: Published: $0 add-on SKU with Financial Services Cloud, 200 monthly collections credits included, then $1,000 USD per 1,000 credits, on the official pricing page

Official product page: salesforce.com · Last checked: October 12, 2026

Compare across vendors: every price vendors publish

DebtTechIndex research snapshot

Recorded public facts, separated from buyer diligence. DebtTechIndex has not tested this product.

US-market record
Confirmed or official US-relevant page
Source review date
October 12, 2026
Pricing visibility
Published: $0 add-on SKU with Financial Services Cloud, 200 monthly collections credits included, then $1,000 USD per 1,000 credits, on the official pricing page
Research status
Read against the eight questions this shelf asks; states three of them on its own pages.
Primary category
First-party collections
Best-fit signals
Banks · lenders

Source: salesforce.com · Last checked: October 12, 2026

Company intelligence record

Company fields appear only where the official source supports them. Missing data stays explicit rather than inferred.

Location
San Francisco, California, USA
Coverage
Global.
Supported industries
Banking, lending, financial services, and consumer and commercial lines of business.
Operating model
AI-powered debt collection software integrated into Financial Services Cloud, utilizing predictive insights, automated outreach, and Agentforce AI for fund recovery.
Company history or scale
World's #1 CRM provider; serving thousands of financial institutions globally since 1999.
Documented differentiator
Uses Agentforce AI for real-time talking points and customer assistance, plus automated account re-debiting and seamless integration via MuleSoft.

Company source: salesforce.com · Last checked: October 12, 2026 · Recorded confidence: high

Customers named by Salesforce

1. FedEx: Utilizes Data 360 to unify customer intelligence, achieving a +2,000% ROI by reactivating dormant accounts. 2. The Adecco Group: Employs Agentforce and Data 360 to automate recruitment tasks, resulting in a 93% reduction in job campaign preparation time. 3. U.S. Army Human Resources Command (HRC): Deploys Agentforce to provide 24/7 autonomous AI-powered support to 9.2 million soldiers and veterans.

Evidence source: salesforce.com · Last checked: October 12, 2026

Publicly stated capabilities

Retained from the official-source record. DebtTechIndex has not independently tested them.

Borrower insights
workflow automation
AI
case management
communications
CRM data

Questions to take into an RFI

  1. 01Which source-backed capabilities are active in the configuration you would evaluate?
  2. 02What operating, security, integration, and implementation assumptions should your team validate?
  3. 03Which buyer-fit statements apply to your organization, and which are the vendor's general market positioning?
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