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DTI DebtTechIndex
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Vendor

Salesforce

Salesforce has 1 published product record on DebtTechIndex, in First-party collections, Decisioning and analytics, Digital engagement. Based in San Francisco, California, USA. Every fact below is taken from the company's own pages and dated. Listing is free and the company can claim this page.

Company source: salesforce.com · Last checked: October 12, 2026

About Salesforce, as stated by the company

Only fields on which every record of this company agrees appear here. Missing data stays explicit rather than inferred.

Location
San Francisco, California, USA
Coverage
Global.
Supported industries
Banking, lending, financial services, and consumer and commercial lines of business.
Operating model
AI-powered debt collection software integrated into Financial Services Cloud, utilizing predictive insights, automated outreach, and Agentforce AI for fund recovery.
Company history or scale
World's #1 CRM provider; serving thousands of financial institutions globally since 1999.
Documented differentiator
Uses Agentforce AI for real-time talking points and customer assistance, plus automated account re-debiting and seamless integration via MuleSoft.

Company source: salesforce.com · Last checked: October 12, 2026

Named-customer evidence

1. FedEx: Utilizes Data 360 to unify customer intelligence, achieving a +2,000% ROI by reactivating dormant accounts. 2. The Adecco Group: Employs Agentforce and Data 360 to automate recruitment tasks, resulting in a 93% reduction in job campaign preparation time. 3. U.S. Army Human Resources Command (HRC): Deploys Agentforce to provide 24/7 autonomous AI-powered support to 9.2 million soldiers and veterans.

Evidence source: salesforce.com · Last checked: October 12, 2026

Product record

First-party collections

Collections and Financial Recovery

by Salesforce
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Financial Services Cloud add-on for collections and recovery teams at banks and lenders.

Borrower insightsworkflow automationAIcase management
Official source reviewed US availability: Confirmed Last checked: October 12, 2026 Pricing: Published: $0 add-on SKU with Financial Services Cloud, 200 monthly collections credits included, then $1,000 USD per 1,000 credits, on the official pricing page
View record
Product Primary category US-market grade Tier Pricing Last checked
Collections and Financial Recovery First-party collections Confirmed or official US-relevant page A Published: $0 add-on SKU with Financial Services Cloud, 200 monthly collections credits included, then $1,000 USD per 1,000 credits, on the official pricing page October 12, 2026