First-party collections
by Symend
Behavioral-science and AI engagement platform for enterprise collections, generating personalized engagement journeys for past-due customers.
Segments delinquent customers into behavioral archetypes that set tone, timing, and channel, then refines segmentation and journeys continuously with real-time engagement data. Built for millions of interactions at enterprise scale.
Official product page: symend.com · Last checked: October 12, 2026
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Source: symend.com · Last checked: October 12, 2026
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Company source: symend.com · Last checked: October 12, 2026 · Recorded confidence: high
1. TELUS: Achieved 85% reduction in inbound agent interactions and 220% increase in digital engagement through behavioral science-driven modernization of customer engagement. 2. Rifco: Canada's leading non-prime auto lender achieved a 26.6% self-cure rate and an 80% reduction in calls by implementing Symend's digital engagement platform. 3. PG&E: Partnered with Symend to transform collections for 16 million customers using a behavioral science-led approach to engagement.
Evidence source: symend.com · Last checked: October 12, 2026
Retained from the official-source record. DebtTechIndex has not independently tested them.
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