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Vendor

Cresta

Cresta has 2 published product records on DebtTechIndex, in Contact center, dialers and AI agents, QA and conversation analytics. Based in Sunnyvale, California. Every fact below is taken from the company's own pages and dated. Listing is free and the company can claim this page.

Company source: cresta.com · Last checked: October 12, 2026

About Cresta, as stated by the company

Only fields on which every record of this company agrees appear here. Missing data stays explicit rather than inferred.

Location
Sunnyvale, California
Coverage
Global expansion into APAC and EMEA markets.
Supported industries
Travel, hospitality, telecommunications, financial institutions, healthcare, and retail.
Operating model
Unified AI platform for human and AI agents that automates, augments, and analyzes every customer conversation to increase revenue and build loyalty.
Company history or scale
Powering leading customer experiences for global brands like United Airlines, Cox, Marriott, Intuit, Hilton, and CVS.
Documented differentiator
Offers a complete system for enterprises to understand CX through authoritative, real-time, and agentic insights, transforming interactions into measurable business outcomes.

Company source: cresta.com · Last checked: October 12, 2026

Named-customer evidence

1. Aptive: Generated $2.37M in additional annual revenue and improved save rate on cancellation calls by 9%; 2. Aqua Finance: Increased dollars collected per hour by 61% and reduced after-call work by 50%; 3. United Airlines: Achieved a 15% improvement in average handle time and a 50% improvement in customer response time.

Evidence source: cresta.com · Last checked: October 12, 2026

Product records

Contact center, dialers and AI agents

AI Agent

by Cresta
C

AI agent that scales recovery operations with personalized, compliant automation, initiating outreach, managing negotiations and securing commitments.

AI collections outreachNegotiation handlingCommitment capturePII redaction
Detailed review pending US availability: Confirmed Last checked: October 12, 2026 Pricing: Not publicly stated
View record

QA and conversation analytics

Cresta Conversation Intelligence

by Cresta
C

Contact-center AI for real-time agent assistance, coaching and conversation intelligence.

Live guidanceknowledge promptssummariesQA
Detailed review pending US availability: Confirmed Last checked: October 12, 2026 Pricing: Not publicly stated unless the cited page says otherwise
View record
Product Primary category US-market grade Tier Pricing Last checked
AI Agent Contact center, dialers and AI agents Confirmed B Not publicly stated October 12, 2026
Cresta Conversation Intelligence QA and conversation analytics Confirmed B Not publicly stated unless the cited page says otherwise October 12, 2026