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Contact center insight platform with quality monitoring, speech and text analytics and workforce management, used by State Collection Service to centralize reporting and machine-score all calls.
Quality monitoringSpeech and text analyticsAutomated call scoringWorkforce management
Detailed review pending US availability: Confirmed Last checked: October 5, 2026 Pricing: Published: BI and Analytics $15 per agent a month plus $0.012 a minute of transcription, higher tiers and add-ons priced per agent, on the official pricing page