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Contact center, dialers and AI agents

Amazon Connect Customer

by Amazon Web Services

Cloud contact center service that can be configured for collection operations.

Source identified, review in progress US market: Confirmed Pricing: Published: pay per interaction by channel, voice $0.038 a minute, chat $0.010 a message, SMS $0.014 a message and email $0.080 an email, on the official product page

Official product page: aws.amazon.com · Last checked: October 12, 2026

Compare across vendors: every price vendors publish · which dialers say they enforce the Reg F call limit

DebtTechIndex research snapshot

Recorded public facts, separated from buyer diligence. DebtTechIndex has not tested this product.

US-market record
Confirmed
Source review date
October 12, 2026
Pricing visibility
Published: pay per interaction by channel, voice $0.038 a minute, chat $0.010 a message, SMS $0.014 a message and email $0.080 an email, on the official product page
Research status
Read against the eight questions this shelf asks; states two of them on its own pages.
Primary category
Contact center, dialers and AI agents
Best-fit signals
Technology-led creditors and large agencies

Source: aws.amazon.com · Last checked: October 12, 2026

Company intelligence record

Company fields appear only where the official source supports them. Missing data stays explicit rather than inferred.

Location
Seattle, Washington
Coverage
Global infrastructure supporting enterprise-grade security and multiple regulatory requirements.
Supported industries
Banking, insurance, capital markets, and payments.
Operating model
An AI-native, omnichannel cloud contact center service that handles KYC verification, fraud alerts, and routine financial inquiries autonomously.
Company history or scale
Utilized by major financial leaders like NatWest, Capital One, and Empower to scale quality assurance and improve sentiment.
Documented differentiator
Offers a pay-as-you-go pricing model and agentic AI that provides next-best-action guidance for complex financial conversations.

Company source: aws.amazon.com · Last checked: October 12, 2026 · Recorded confidence: high

Customers named by Amazon Web Services

1. Sony Group: Harnesses AWS to democratize AI across global business units and drive operational efficiency. 2. Blue Origin: Developed TEAREx, the first AI agent-designed hardware for the lunar surface, using AWS scalable AI workflows. 3. Pinterest: Powers its AI-driven discovery engine for over 600 million monthly users using AWS cloud infrastructure.

Evidence source: aws.amazon.com · Last checked: October 12, 2026

Publicly stated capabilities

Retained from the official-source record. DebtTechIndex has not independently tested them.

Voice
chat
tasks
outbound campaigns
analytics
AI services
APIs

Questions to take into an RFI

  1. 01Which source-backed capabilities are active in the configuration you would evaluate?
  2. 02What operating, security, integration, and implementation assumptions should your team validate?
  3. 03Which buyer-fit statements apply to your organization, and which are the vendor's general market positioning?
Start a qualified inquiry

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Prefer email? Write to enquiries@debttechindex.com naming Amazon Connect Customer.

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