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Vendor

CallMiner

CallMiner has 1 published product record on DebtTechIndex, in QA and conversation analytics, Compliance. Based in Cape Coral, FL. Every fact below is taken from the company's own pages and dated. Listing is free and the company can claim this page.

Company source: callminer.com · Last checked: October 12, 2026

About CallMiner, as stated by the company

Only fields on which every record of this company agrees appear here. Missing data stays explicit rather than inferred.

Location
Cape Coral, FL
Coverage
Global.
Supported industries
Technology, media, telecom, retail, manufacturing, financial services, healthcare, and travel.
Operating model
AI-powered conversation intelligence and CX automation platform capturing and analyzing 100% of omnichannel interactions to improve CX, performance, and drive automation.
Company history or scale
Founded in 2002; holds nearly a dozen patents with 300+ employees and 550+ customers worldwide.
Documented differentiator
Combines AI-powered conversation intelligence with advanced automation and agent augmentation, including generative AI for contact summarization and natural-language discovery.

Company source: callminer.com · Last checked: October 12, 2026

Named-customer evidence

1. British Gas: Scales quality and regulatory assurance for millions of interactions across voice and webchat using automated scoring. 2. O2 Business: Improved customer service quality scores from 89.7% to 92.7% and reduced prolonged silence by 79% using script adherence automation. 3. AAA Auto: Utilizes a multilingual voicebot to correctly identify over 88% of customer topics and reduce unrecognized requests by 35%.

Evidence source: callminer.com · Last checked: October 12, 2026

Product record

QA and conversation analytics

CallMiner Eureka

by CallMiner
C

Conversation intelligence platform used to analyze collection calls and digital interactions.

Transcriptionautomated scoringcompliance phrase detectionsentiment
Official source reviewed US availability: Confirmed Last checked: October 12, 2026 Pricing: Not publicly stated unless the cited page says otherwise
View record
Product Primary category US-market grade Tier Pricing Last checked
CallMiner Eureka QA and conversation analytics Confirmed or official US-relevant page A Not publicly stated unless the cited page says otherwise October 12, 2026