QA and conversation analytics
by CallMiner
Conversation intelligence platform used to analyze collection calls and digital interactions.
Official product page: callminer.com · Last checked: October 12, 2026
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Recorded public facts, separated from buyer diligence. DebtTechIndex has not tested this product.
Source: callminer.com · Last checked: October 12, 2026
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Company source: callminer.com · Last checked: October 12, 2026 · Recorded confidence: high
1. British Gas: Scales quality and regulatory assurance for millions of interactions across voice and webchat using automated scoring. 2. O2 Business: Improved customer service quality scores from 89.7% to 92.7% and reduced prolonged silence by 79% using script adherence automation. 3. AAA Auto: Utilizes a multilingual voicebot to correctly identify over 88% of customer topics and reduce unrecognized requests by 35%.
Evidence source: callminer.com · Last checked: October 12, 2026
Retained from the official-source record. DebtTechIndex has not independently tested them.
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