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Vendor

Genesys

Genesys has 1 published product record on DebtTechIndex, in Contact center, dialers and AI agents, Digital engagement. Based in Menlo Park, California. Every fact below is taken from the company's own pages and dated. Listing is free and the company can claim this page.

Company source: genesys.com · Last checked: October 12, 2026

About Genesys, as stated by the company

Only fields on which every record of this company agrees appear here. Missing data stays explicit rather than inferred.

Location
Menlo Park, California
Coverage
Global coverage with built-in tools to meet local, national, and international regulatory requirements.
Supported industries
Banking, Insurance, Retail, Technology, and Travel & Hospitality.
Operating model
Provides an outbound engagement platform that unifies proactive digital and voice outreach with inbound interactions to improve agent efficiency.
Company history or scale
Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service for 11 consecutive years.
Documented differentiator
Offers a unified platform for every conversation, blending voice and digital outreach with advanced list management and open APIs.

Company source: genesys.com · Last checked: October 12, 2026

Named-customer evidence

1. Virgin Atlantic: Achieved $28M in three-year value and a 25-point increase in CSAT using Genesys Cloud AI. 2. Visa: Implementing Unified Experience from Genesys and ServiceNow to transform customer support and operational efficiency. 3. ENGIE Australia & New Zealand: Realized a 75% improvement in NPS and a 40% reduction in manual effort through Genesys Cloud AI.

Evidence source: genesys.com · Last checked: October 12, 2026

Product record

Contact center, dialers and AI agents

Genesys Cloud CX

by Genesys
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Cloud contact center with outbound campaign and omnichannel capabilities.

Predictive dialingpower dialingpreview and manual dialingoutbound IVR
Official source reviewed US availability: Confirmed Last checked: October 12, 2026 Pricing: Published: Genesys Cloud CX 1 at $75 a month per user, billed annually, higher tiers on the official pricing page
View record
Product Primary category US-market grade Tier Pricing Last checked
Genesys Cloud CX Contact center, dialers and AI agents Confirmed or official US-relevant page A Published: Genesys Cloud CX 1 at $75 a month per user, billed annually, higher tiers on the official pricing page October 12, 2026