Contact center, dialers and AI agents

Genesys Cloud CX

Cloud contact center with outbound campaign and omnichannel capabilities.

Official source reviewed US market: Confirmed or official US-relevant page Pricing: Published: Genesys Cloud CX 1 at $75 a month per user, billed annually, higher tiers on the official pricing page

Official product page: genesys.com · Last checked: October 12, 2026

Compare across vendors: every price vendors publish · which dialers say they enforce the Reg F call limit

DebtTechIndex research snapshot

Recorded public facts, separated from buyer diligence. DebtTechIndex has not tested this product.

US-market record: Confirmed or official US-relevant page
Source review date: October 12, 2026
Pricing visibility: Published: Genesys Cloud CX 1 at $75 a month per user, billed annually, higher tiers on the official pricing page
Research status: Read against the eight questions this shelf asks; states three of them on its own pages.

Primary category: Contact center, dialers and AI agents
Best-fit signals: Enterprise creditors and large agencies

Source: genesys.com · Last checked: October 12, 2026

Company intelligence record

Company fields appear only where the official source supports them. Missing data stays explicit rather than inferred.

Location: Menlo Park, California
Coverage: Global coverage with built-in tools to meet local, national, and international regulatory requirements.
Supported industries: Banking, insurance, retail, technology, and travel and hospitality.
Operating model: Provides an outbound engagement platform that unifies proactive digital and voice outreach with inbound interactions to improve agent efficiency.
Company history or scale: Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service for 11 consecutive years.
Documented differentiator: Offers a unified platform for every conversation, blending voice and digital outreach with advanced list management and open APIs.

Company source: genesys.com · Last checked: October 12, 2026 · Recorded confidence: high

Customers named by Genesys

1. Virgin Atlantic: Achieved $28M in three-year value and a 25-point increase in CSAT using Genesys Cloud AI. 2. Visa: Implementing Unified Experience from Genesys and ServiceNow to transform customer support and operational efficiency. 3. ENGIE Australia & New Zealand: Realized a 75% improvement in NPS and a 40% reduction in manual effort through Genesys Cloud AI.

Evidence source: genesys.com · Last checked: October 12, 2026

Publicly stated capabilities

Retained from the official-source record. DebtTechIndex has not independently tested them.

Predictive dialing

power dialing

preview and manual dialing

outbound IVR

routing

alerts

analytics

CRM integrations

Questions to take into an RFI

01Which source-backed capabilities are active in the configuration you would evaluate?
02What operating, security, integration, and implementation assumptions should your team validate?
03Which buyer-fit statements apply to your organization, and which are the vendor's general market positioning?

Start a qualified inquiry

Request information about Genesys Cloud CX

Your inquiry goes to DebtTechIndex, which checks it and passes it to Genesys. Nothing here is a purchase or a commitment.

Prefer email? Write to enquiries@debttechindex.com naming Genesys Cloud CX.

More in Contact center, dialers and AI agents

Genesys Cloud CX

DebtTechIndex research snapshot

Company intelligence record

Customers named by Genesys

Publicly stated capabilities

Questions to take into an RFI

Request information about Genesys Cloud CX

Other records solving the same problem

AI Agent

Alvaria Intelligence Platform

Amazon Connect Customer