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Payments and portals

Instant Payment Network

by Paymentus

Cloud billing and payment platform spanning web, mobile, voice and walk-in channels.

Official source reviewed US market: Confirmed or official US-relevant page Pricing: Not publicly stated unless the cited page says otherwise

Official product page: paymentus.com · Last checked: October 12, 2026

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DebtTechIndex research snapshot

Recorded public facts, separated from buyer diligence. DebtTechIndex has not tested this product.

US-market record
Confirmed or official US-relevant page
Source review date
October 12, 2026
Pricing visibility
Not publicly stated unless the cited page says otherwise
Research status
Read against the eight questions this shelf asks; states two of them on its own pages.
Primary category
Payments and portals
Best-fit signals
Utilities · government

Source: paymentus.com · Last checked: October 12, 2026

Company intelligence record

Company fields appear only where the official source supports them. Missing data stays explicit rather than inferred.

Location
Addison, TX
Coverage
Global (mentions Addison, TX, and Dallas Parkway).
Supported industries
Insurance, utilities, government, telecom, healthcare, higher education, consumer finance, mortgage, auto finance, banking, and B2B.
Operating model
Paymentus offers an AI-driven Service Commerce platform for billing, payments, and interactions, featuring an Instant Payment Network for omnichannel delivery across web, mobile, IVR, and retail.
Company history or scale
Level 1 PCI-certified; integrates with 450+ systems of record; features patented Billeo and BillWallet offerings; serves thousands of businesses globally.
Documented differentiator
Utilizes AI-Native Service Commerce and a patented bill pay assistant (BillWallet) to deliver 4x faster payments and 100% reach across all consumer segments.

Company source: paymentus.com · Last checked: October 12, 2026 · Recorded confidence: high

Customers named by Paymentus

1. Exelon (including BGE, ComEd, and PECO): Partnered with Paymentus to process over 183 million transactions and $37 billion in payments, utilizing Secure Service® for PCI-compliant call center payments. 2. Grange Insurance: Modernized its billing and payment system for 700,000 policyholders, achieving a 78% increase in debit payments within 90 days of implementation. 3. Metropolitan Utilities District (M.U.D.): The 5th largest public gas utility in the U.S. that implemented Paymentus to offer Walmart Bill Pay and digital wallets, resulting in 600% growth in Walmart Bill Pay adoption.

Evidence source: paymentus.com · Last checked: October 12, 2026

Publicly stated capabilities

Retained from the official-source record. DebtTechIndex has not independently tested them.

Digital payments
cash bill pay
wallets
notifications
self-service
integrations
analytics

Questions to take into an RFI

  1. 01Which source-backed capabilities are active in the configuration you would evaluate?
  2. 02What operating, security, integration, and implementation assumptions should your team validate?
  3. 03Which buyer-fit statements apply to your organization, and which are the vendor's general market positioning?
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