Contact center, dialers and AI agents

CXone

NICE’s cloud contact center platform, sold as the CXone catalog of automation, orchestration and workforce products.

Official source reviewed US market: Confirmed or official US-relevant page Pricing: Published: five CXone suites from $110 a month per agent (Omnichannel) to $249 (Ultimate), on the official pricing page; Interaction Analytics is an add-on and carries no published figure

Official product page: nice.com · Last checked: October 12, 2026

Compare across vendors: every price vendors publish · which dialers say they enforce the Reg F call limit

DebtTechIndex research snapshot

Recorded public facts, separated from buyer diligence. DebtTechIndex has not tested this product.

US-market record: Confirmed or official US-relevant page
Source review date: October 12, 2026
Pricing visibility: Published: five CXone suites from $110 a month per agent (Omnichannel) to $249 (Ultimate), on the official pricing page; Interaction Analytics is an add-on and carries no published figure
Research status: Read against the eight questions this shelf asks; states three of them on its own pages.

Primary category: Contact center, dialers and AI agents
Best-fit signals: Large creditors · agencies

Source: nice.com · Last checked: October 12, 2026

Company intelligence record

Company fields appear only where the official source supports them. Missing data stays explicit rather than inferred.

Location: Ra'anana, Israel, and Hoboken, New Jersey
Coverage: Operates globally with specific market insights for the United States debt landscape.
Supported industries: Debt-collection operations and first-party collections teams.
Operating model: Provides a proactive conversational AI platform for collections that tailors interactions over time, offering solutions from transaction triggers to payment plan arrangements.
Company history or scale: Reported 22% additional dollars collected, a 20% reduction in days to pay, and a 47% increase in payment arrangements negotiated for users.
Documented differentiator: Leverages proactive conversational AI to resolve issues without the embarrassment of debtors talking directly to agents.

Company source: nice.com · Last checked: October 12, 2026 · Recorded confidence: high

Customers named by NICE

Bluecrest (improves healthcare experience and call answer rates with NICE Copilot), Currys (transforms customer engagement to drive higher NPS and faster resolution), and Banco do Brasil (embeds NICE Agentic AI into core workflows for relationship banking)

Evidence source: nice.com · Last checked: October 12, 2026

Publicly stated capabilities

Retained from the official-source record. DebtTechIndex has not independently tested them.

Predictive and outbound dialing

omnichannel routing

IVR

workforce engagement

analytics

compliance tools

Questions to take into an RFI

01Which source-backed capabilities are active in the configuration you would evaluate?
02What operating, security, integration, and implementation assumptions should your team validate?
03Which buyer-fit statements apply to your organization, and which are the vendor's general market positioning?

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CXone

DebtTechIndex research snapshot

Company intelligence record

Customers named by NICE

Publicly stated capabilities

Questions to take into an RFI

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