Contact center, dialers and AI agents

Five9

Cloud contact center software configured for collection operations.

Official source reviewed US market: Confirmed or official US-relevant page Pricing: Published: Digital $119 a month per seat, higher tiers on the official pricing page

Official product page: five9.com · Last checked: October 12, 2026

Compare across vendors: every price vendors publish · which dialers say they enforce the Reg F call limit

DebtTechIndex research snapshot

Recorded public facts, separated from buyer diligence. DebtTechIndex has not tested this product.

US-market record: Confirmed or official US-relevant page
Source review date: October 12, 2026
Pricing visibility: Published: Digital $119 a month per seat, higher tiers on the official pricing page
Research status: Read against the eight questions this shelf asks; states three of them on its own pages.

Primary category: Contact center, dialers and AI agents
Best-fit signals: Agencies · lenders

Source: five9.com · Last checked: October 12, 2026

Company intelligence record

Company fields appear only where the official source supports them. Missing data stays explicit rather than inferred.

Location: San Ramon, California
Coverage: Global cloud platform with significant operations across the United States.
Supported industries: Debt collections, accounts receivable, and financial services.
Operating model: Offers automated smart dialing and debt collection software designed to filter out no-answers and maximize agent focus on live connections.
Company history or scale: Maintains 99.999% uptime and is recognized as a trusted partner for large-scale receivables management leaders like USCB America.
Documented differentiator: Employs predictive, power, and preview dialers that intelligently calculate dialing rates based on real-time agent availability and historical data.

Company source: five9.com · Last checked: October 12, 2026 · Recorded confidence: high

Customers named by Five9

1. Wyndham Hotels & Resorts: Achieved a 62% automation rate and saved millions by modernizing its contact center with Five9 AI and automation; 2. MSU Federal Credit Union: Automated 75% of chat volume and cut call abandonment nearly in half using Five9 AI Agents; 3. The ALDO Group: Reduced contact center systems costs by 40% and improved agent retention by 20% by unifying its contact center with Five9.

Evidence source: five9.com · Last checked: October 12, 2026

Publicly stated capabilities

Retained from the official-source record. DebtTechIndex has not independently tested them.

Predictive dialer

power dialer

automated smart dialing

routing

omnichannel

workforce tools

Questions to take into an RFI

01Which source-backed capabilities are active in the configuration you would evaluate?
02What operating, security, integration, and implementation assumptions should your team validate?
03Which buyer-fit statements apply to your organization, and which are the vendor's general market positioning?

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Five9

DebtTechIndex research snapshot

Company intelligence record

Customers named by Five9

Publicly stated capabilities

Questions to take into an RFI

Request information about Five9

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